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Shipping & Returns

Shipping & Returns

Last updated: 22 August 2026

At RIVAAN we want every order to arrive perfectly. This page explains how we deliver across Pakistan and what happens if you need an exchange or return.

1. Delivery Areas & Timelines

  • We deliver all over Pakistan through trusted courier partners.
  • Orders are processed within 24–48 hours of confirmation on WhatsApp.
  • Estimated delivery: Sialkot & nearby 1–3 working days; major cities 2–5 working days; smaller cities and remote areas 4–7 working days.
  • Courier delays during Eid season, public holidays or extreme weather are outside our control; we will keep you updated on WhatsApp.

2. Delivery Charges

  • Across Punjab: ₨250 per order.
  • Outside Punjab: ₨350–₨450 depending on the city (confirmed on WhatsApp when your order is placed).
  • Free delivery on orders over ₨5,000 — anywhere in Pakistan.
  • Your delivery charge is confirmed on WhatsApp before your order is dispatched — no hidden fees.

3. Payment — Cash on Delivery

  • We operate on Cash on Delivery (COD) across Pakistan.
  • Please keep the exact amount ready when your parcel arrives; our courier partner may not carry change.
  • We do not collect any card or bank details online.

4. Order Confirmation

  • After you place an order, we confirm it with you on WhatsApp (your name, items, size, delivery address and total).
  • Please review the details when you receive our confirmation — orders cannot be changed after dispatch.
  • If we cannot reach you within 48 hours to confirm, your order may be cancelled automatically.

5. Exchanges & Returns

  • Unstitched & pret (ready-to-wear) items: exchange within 7 days of delivery, provided the item is unused, unwashed and in its original packaging with all tags intact.
  • Hygiene-sensitive items (fragrance, cosmetics-style products and kids’ innerwear): not eligible for exchange or return once opened — for your safety and ours.
  • Exchanges are subject to stock availability; if your size or colour is unavailable, we will issue a credit note valid for 90 days or refund the amount via bank transfer / JazzCash / EasyPaisa.
  • To request an exchange: message us on WhatsApp within 7 days with your order number, the item, and a photo of the product as received.

6. Damaged or Incorrect Items

  • If your parcel arrives damaged, or you received the wrong item or size, please contact us on WhatsApp within 48 hours of delivery with an unboxing photo/video.
  • We will arrange a free replacement or a full refund, whichever you prefer.
  • Claims made after 48 hours may not be accepted, so please check your parcel on delivery.

7. Exchange Shipping

  • The first exchange is free of charge (we cover the return and re-delivery).
  • Subsequent exchanges: customer pays return shipping (₨250–₨350 depending on city).
  • Cash-on-delivery fee on the re-shipment (if any) is payable on receipt.

8. Refunds

  • Refunds are processed within 5–7 working days of approval.
  • For COD orders paid in cash, refunds are made via bank transfer, JazzCash or EasyPaisa — we will ask you for your preferred method.
  • Original delivery charges are non-refundable unless the return is due to our error (wrong/damaged item).

9. Cancellations

  • You can cancel an order before dispatch by messaging us on WhatsApp — free of charge.
  • Orders already dispatched cannot be cancelled; you may refuse the parcel at delivery, but a restocking fee of ₨200 may apply.

10. Contact

For anything delivery or return related, reach us on WhatsApp at +92 310 422 6610 or email support@rivaan.pk — we reply within one working day.